Language Trainer

eTelecare Global Solutions offers a unique approach to outsourced customer care. Instead of cutting costs by cutting corners, eTelecare creates value for our clients, their customers and our employees by investing to outperform. Onshore and offshore, we focus on oversight, performance and opportunities for breakthrough improvement in every aspect of our operations. The result is superior service, lower costs and a level of satisfaction that turns customers into champions for our clients.




Duties/Responsibilities:

Deliver Language Pre-employment training and any type of Language training intervention for the different BU's and their clients

Supervise agents while in their training period

Develop non-classroom communication and training materials

Assess participant and class performance

Participate in minor client interaction (include effective curriculum feedback and client visits)

Perform other related duties and assignments as required and as assigned by supervisor or manager

Knowledge/Skills/Abilities:


Required:

Strong oral and written communication skills

One year of experience as ESL teacher

Demonstrated ability in classroom leadership, classroom management, classroom organization

Strong computer skills, especially with Microsoft Office products to include: Word, Excel, PowerPoint

Preferred:

2 years of language training experience

Understanding of Learning Principles

Previous Customer Service / Sales / Technical support experience in call center or related industry


Credentials/Experience:

College degree or equivalent experience
Special Requirements:

Must be able to work a flexible schedule

May need to work nights, 3rd shift, and / or weekends for extended periods

Through demonstrated individual performance, promotes the highest standards of ethical and professional conduct in dealing with employees, vendors, customers and the community

Some travel may be required between call centers and/or client site visits

Empresa: eTelecare Global Solutions
Localidad: Managua (Managua)
Sector: Telecomunicaciones
Profesiones relacionadas: Profesor de idiomas,Language Teacher,Classroom Teacher,Customer Service Call Center Manager,Training and Development Manager
Tipo de contrato: Indefinido, Jornada Completa
Experiencia mínima: 2 años
Fecha de publicación: Más de 60 días
Salario: No especificado

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