Associate Trainer

eTelecare Global Solutions offers a unique approach to outsourced customer care. Instead of cutting costs by cutting corners, eTelecare creates value for our clients, their customers and our employees by investing to outperform. Onshore and offshore, we focus on oversight, performance and opportunities for breakthrough improvement in every aspect of our operations. The result is superior service, lower costs and a level of satisfaction that turns customers into champions for our clients.



Job Summary:



Deliver Training
Supervise Agents


Duties/Responsibilities:



Deliver New Hire training on all aspects of client projects, including soft skills and technical skills (both small & large class sizes - up to 50)
Supervise agents while in their training period
Assess participant and class performance
Perform other related duties and assignments as required and as assigned by supervisor or manager

Knowledge/Skills/Abilities Required:
Previous Customer Service / Sales / Technical support experience in call center or related industry
Strong computer skills, especially with Microsoft Office products to include: Word, Excel, PowerPoint
Strong oral and written communication skills
No written warnings within the last six (6) months
Must be able to demonstrate a thorough understanding of the core principles and concepts related to the target project

Preferred:
1 year of training experience
Understanding of Learning Principles
Strong performance as an Agent or Team Leader


Special Requirements:
Must be able to work a flexible schedule
May need to work nights, 3rd shift, and / or weekends for extended periods
Through demonstrated individual performance, promotes the highest standards of ethical and professional conduct in dealing with employees, vendors, customers, and the community
Must be bilingual(English/Spanish)


Please submit your resume in English

Empresa: eTelecare Global Solutions
Localidad: Managua (Managua)
Sector: Telecomunicaciones
Profesiones relacionadas: Customer Service Call Center Supervisor,Training Manager,Training Supervisor
Tipo de contrato: Indefinido, Jornada Completa
Experiencia mínima: 1 años
Fecha de publicación: Más de 60 días
Salario: No especificado

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