Training Manager

Duties/Responsibilities:
· Design of training for all aspects of client projects, including soft skills and technical skills
· Review and supervise training development
· Develop training supervisors in their core competencies.
· Monthly and quarterly planning.
· Assess department performance through trained agent impact to operations.
· Participate in mid-level client interaction
· Deliver operations supervisor training.
· Perform other related duties and assignments as required and as assigned by supervisor or Customer Service / Sales / Technical support training supervision experience in a call center or related industry
· Strong computer skills, especially with Microsoft Office products to include: Word, Excel, PowerPoint
· Strong oral and written communication skills
· Demonstrated ability in curriculum development.
Preferred:
· 6 years of training experience
· Understanding of Learning Principles

Credentials/Experience:
· College degree or equivalent experience

Special Requirements:
· Must be able to work a flexible schedule
· Through demonstrated individual performance, promotes the highest standards of ethical and professional conduct in dealing with employees, vendors, customers and the community

Strong bilingual skills necessary(English/Spanish)

*Send resume in English please

Empresa: eTelecare Global Solutions
Localidad: Managua (Managua)
Sector: Otro
Profesiones relacionadas: Training Development Manager,Training Development Specialist,Training and Development Manager,Training Manager,Training Supervisor
Tipo de contrato: Indefinido, Jornada Completa
Experiencia mínima: 5 años
Fecha de publicación: Más de 60 días
Salario: No especificado

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